Complaints Policy

COMPLAINTS POLICY

Last updated: June 2026

1. Introduction

AmaFans takes complaints from Fans and Creators seriously and aims to resolve them fairly and promptly.

2. How to Complain

• Contact support@amafans.co with details of your complaint, including any relevant account names, transaction references, and dates
• We aim to acknowledge complaints within 24 hours and resolve them within 7 business days where possible

3. Refunds

• Refunds for non-delivery of paid content or bookings are assessed on a case-by-case basis in line with the Consumer Protection Act 68 of 2008
• Refunds are not available for content that was delivered as described, or where non-delivery is due to the Fan's own actions (e.g. missing a confirmed booking)

4. Escalation

If a complaint is not resolved to your satisfaction, you may escalate it to the National Consumer Commission, or, for privacy-related complaints, to the Information Regulator of South Africa.

5. Contact

Email: support@amafans.co | Website: amafans.co